Reasons why you might ask for a refund or an exchange?
When you first commence on a new skincare range, it can feel like it’s not right for you or you’re not getting the results. Firstly, I know how frustrating that can feel, and my goal is to help you get results and make sure you feel supported in how you’re feeling, I also know sometimes results can take time. Remember it’s a commitment, and some skin conditions take longer than others to resolve, which is why it’s essential to get back in touch or book a 15 minute follow up consult if you think you need more guidance. I’m happy to refund your products; however, I know a commitment on your part you will achieve results. If it’s possible, I’d just like you to hang in there. You will see a change in your skin.
Are you not entirely happy yet?
If you’re not completely happy with your new beauty routine, then you can request a refund. Just get in touch within 30 days of your purchase for a full refund and let us know what the problem is. If we can’t resolve the issue, we will refund you the total amount of your purchase once we have received the products back from you.
You’ve changed your mind.
You’ve just had a change of heart. Sure, that can happen. No problems. Shoot us an email, and we’ll provide you with where to send your products.
Very important!! If you’ve just changed your mind, then the products you’re returning must be unopened and in a saleable condition to qualify for a change-of-heart refund.
Do you think you might be having an allergic reaction?
While it’s rare, it can happen. However, most reactions to Environ can be traced back to an overuse of retinoids (vitamin A) which we discussed with you at the time of your first consultation.
If you’re sure it’s an allergic reaction then here’s what to do next.
1. Stop using the products immediately.
2. Take photos of the area where the allergy has occurred.
3. Get in touch here >> [email protected] as soon as possible and let us know what has happened and attach your images.
4. We’ll be in touch as quickly as possible with what to do next.
Once we’ve established the issue, we’ll happily exchange the product in question. Like all our refunds, you must notify us within 30 days of your initial purchase.
Vert Important: In the case of a suspected allergic reaction, we will only accept products that have not had more than 20% of the product consumed.
Is the packaging faulty?
If this happens, we will naturally exchange the product. Please get in touch with us as soon as possible so that we can send you a reply paid satchel so you can return the faulty product to us and we’ll send you a new one post haste!
Important: Please do not dispose of any faulty packaging as we will need it to send back to our supplier.
Do you still need to get in touch?
Okay, you can contact me here and I’ll endeavour to solve your problem.