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Refund Policy

If you’re not completely happy then you can request a refund.

If you’re not completely happy with your new beauty routine, then you can request a refund. Just get in touch within 30 days of your purchase and let us know what the problem is.

If we can’t resolve the issue, we’ll happily refund the full amount of your purchase once we have received the products back from you.

Reasons why you might ask for a refund or an exchange?

When you first commence on a new skincare range, it can feel like it’s not right for you or you’re not getting the results. Firstly, I know how frustrating that can feel, and my goal is to help you get results and make sure you feel supported in how you’re feeling, I also know sometimes results can take time.

Remember it’s a commitment, and some skin conditions take longer than others to resolve, which is why it’s essential to get back in touch or book a 15 minute follow up consult if you think you need more guidance.

I’m happy to refund your products; however, I know a commitment on your part you will achieve results. If it’s possible, I’d just like you to hang in there. You will see a change in your skin. 

You’ve changed your mind?

You’ve just had a change of heart? Sure, that can happen. No problems. Shoot us an email, and we’ll provide you with details on where to send back your products.

Important note: If you’ve just changed your mind, then the products you’re returning must be unopened and in a saleable condition to qualify for a change-of-heart refund and you will be required to pay for the return postage. 

Do you think you might be having an allergic reaction?

While it’s rare, it can happen. However, we can usually trace most reactions to Environ back to an overuse of retinoids (vitamin A).

If you’re sure it’s an allergic reaction, here’s what to do next.

1. Stop using the products immediately.

2. Take photos of the area where the allergy has occurred.

3. Get in touch here: h[email protected] as soon as possible and let us know what you’re experiencing as well as your image of the problem.  

4. Once we receive your email, we’ll respond promptly to let you know what to do next. 

Once we’ve established the issue, we’ll happily exchange the product in question. Like all our refunds, you must notify us within 30 days of your initial purchase.

Vert Important: In the case of a suspected allergic reaction? Allergic reactions usually visibly show themselves within 48 hours. We’ll only accept products with no more than 20% of the product consumed.

Is the packaging faulty?

If this happens, naturally, we’ll exchange the product. Please get in touch with us as soon as possible so we can send you a reply paid satchel for your faulty product return. Once received, we’ll send you a new product via express post.  

Important: Please DO NOT dispose of any faulty packaging as we need to send it back to our supplier. 

Do you still need to get in touch?

Okay, no problems. You can make email contact here with the details of your concern or any questions you may have. Or maybe, you’ve had a skincare victory? We’d love to hear about that!